Applied AI in Telecoms sector

Sectors  /  Telecoms


Disruptive technologies and innovative market entrants are changing the way people engage with telecommunications. Evolving media habits and communication patterns mean that the way customers interact with telecommunications is changing. Operators need to evolve their offerings and customer experience.


Opportunities to improve customer experience span all facets of telecommunications. Applied AI can help increase revenue opportunities and reduce costs. AI brings together the best from data, maths and technology. From choosing the best sites for network expansion to improving the customer journey to enhancing customer support services and improving operational efficiency, AI plays a key role in giving telecoms operators a competitive edge.

Our Approach

Successful AI projects have clear specific goals. Algospark specialise in short, targeted projects that deliver clear business benefits. We work with our clients to scope, prototype, optimise, build and pilot. We are agile, fast to deliver and are a great addition to your internal teams.

Telecoms Sector Frameworks

Location Spark
Location Spark is a decision support framework for new site investment. It predicts sales, store characteristics and trading patterns for locations throughout the UK. Location Spark presents new site forecasts and key location metrics by bringing together numerous data sources and applied artificial intelligence. Location Spark is a proven and powerful tool that helps make better and faster new site selection decisions.
Azure Proactive Customer Management
A Microsoft Azure Proactive Customer Management solution that brings together AI, Azure and customer management. Targets increased revenue per customer, increased customer satisfaction and a reduction in customer churn.
Co-ordinated Customer Voice
Customer feedback framework that brings together disparate data sources and maps meaning to customer interactions to deliver actionable analysis and recommendations.
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